FAQ

* What’s special about us?

Sure, there are other places where you can buy stock vector art, there are even places that offer you already made designs. So, you might be wondering what makes us special? We decided to sell our products under a royalty free license, so you can get amazing professional designs for prices you couldn’t even imagine before – and that’s a world premiere initiative! Our company answers the prayers of designers hitting a creative block or facing a deadline that approaches faster than they predicted, but also offers a professional resource arsenal ready to be used in any original compositions. Also, if you are starting out with your own clothing brand and you need a push to get you going, we at T-shirt Factory might have just what you always wished for: high quality professional design, ready to use, at prices that you can afford.

* When was T-shirt Factory born?

We started out in August 2004 working as freelance designers for different clothing brands. Seeing how a resource arsenal would benefit our creative activities and reaching out to help other designers in need of such an arsenal of tools, three year later, in august 2007 we created Tshirt-Factory.eu as a place where artists and designers could get their stock high quality vector art. Our ideal hasn’t changed: we want to develop the biggest micro-stock agency, providing the best services for apparel designs at the best price.
 

* What are the steps needed for having access to your products?

It’s easy and straightforward: first, you need to apply for an account on the T-shirt Factory website. Once you provide us with your personal data (which implies you will use accurate information about your identity) your account will be created, you will receive a confirmation e-mail and you will be able to log in. After that, it’s a matter of browsing throughout the available categories (such as Vector Packs, Bonus Packs, T-shirt designs, Free Samples) and finding the products that you need. The navigation system is based on previewing using thumbnails: once you see a product that you feel is suitable for your designing needs, click on its thumbnail and you will be directed to its particular page. Here, on the right side, there is a description of the product, and you can also view a lager image preview of the product by clicking on the appropriate link. Not to mention, we are willing to offer our support by answering your questions about each product: just click the “Ask a question about this product” button and we will try our best to clarify any dilemma you might have about it.

* How do I buy products from T-shirt Factory?

T-shirt Factory works like other micro-stock agencies on a system of payments, which allows you to purchase clipart based on Royalty Free rights at amazingly low prices. All you have to do is choose your set or a single image, add it to your cart and after payment is complete you will receive an email with the encrypted links of the items you purchased from our website. It’s easy and safe.

 

*  I pay for it, but I did not received an email with the vector files

If you have completed all the steps including payment through PayPal or 2Checkout , your order number status should be  "Processed" and you should receive by email the download link for each product you ordered. If our email did not arrive to you (sometimes because of incorrect mail name or spam filters), you can download your vector products directly from our website following this small steps:

1. Login to www.tshirt-factory.com with your username and password used when you made your order.

2. On the left column under "Profile details" and “Downloads” click on "Orders"

3.On "Orders" page you will see all the orders you made, and for each order you will see 2 different status "Open" or "Processed"

4. If the status is "Processed", click on the number of your order on the left. That will lead you to the “Product information” page, where you see the “Download” button. You will be able to download your product if you click on it.

5. If the status is “Open”, that means that your payment is not cleared and you have to wait 2-3 days to clear and then you will have access to your downloads.

* Can do I get a refund if I don’t receive my vector files?

All digital products are non-refundable. Refunds are only provided in the event of multiple purchases of the same product. If there are technical problems that cause this situation, please contact our customer service by e-mail and describe exactly what happened that prevented our product from getting to you. We will try and resolve your case as soon as possible by re-sending the vector files. Also, if you receive your products and accidentally lose the files, contact us and we will figure out a solution, depending on the situation.

* Billing and currency: what currency do you use for your prices?

All of our prices are listed in US currency. Your credit card will also be billed in US currency.

* I have downloaded the file...now how can I edit or modify it?

After you’ve downloaded the file, in order to open, edit and modify the vector file you need to use a vector editing program like Adobe Illustrator or Corel Draw. A free open source alternative to these commercial programs is Inkscape http://www.inkscape.org/ which can prove to be a very useful tool once you get accustomed to it. Also, you can open the vectors in Adobe Photoshop, but the program will ask you to rasterize the file, thus losing its infinite scalability property.

* I like your T-shirt designs but I want to change the text and put my own brand text instead, print the shirts and sell them as my own line. Am I allowed to do that?

Yes, you can do that! Many of our customers ask if they are allowed to change the text on the design, how can they do that, and some even ask for the fonts we used. Also you have to be aware that all the fonts used are outlined (transformed to images) so they cannot be edited as fonts. The solution is quite simple. Using your vector editing software of choice you can delete the text (usually the text has its own layer, so you can delete the layer if you want to) and add your own text/logo. As for the fonts, most of them are from www.dafont.com which provides a great variety of font styles and also has the major advantage that some of them are free. But now it’s even easier if you don’t have the software or the skills that you need for editing the image you received from us, we’ll do it for you. We have a special option that allows you to customize the design that you like, by choosing colors and adding you text. All you have to do is fill the fields with the colors that you prefer and your text instead of the sample. The price of the final edited design will be 39$.

* How can I use your vector packs and t-shirt designs under the Royalty Free concept?

Royalty-Free concept means that you can buy one particular clipart and after you pay for it you can use that clipart as many times as you like, with some minor restrictions. This mean that you are NOT ALLOWED to resell, share with your friends, give away, repackage or redistribute our clipart in any way. For example, if you buy a vector set, recolor it (or alter it in some other way), and upload it to your website for your visitors to download you are in violation of the Royalty Free license. On the other hand, you CAN do a lot of things with your acquisitions: You can use our products on designs that you are working on such as logos, t-shirt designs, posters, digital art, web sites, etc. Even if it's a printed product, you can still use our clipart. As a designer, you can also use our vectors in designs you are creating for your clients. It's OK to design a t-shirt and then later sell that shirt as part of a clothing line. These are how our products are supposed to be used, so, get cracking!
There are no additional license fees other than those included in the original price you pay for our products. What you pay for is what you get. Please note that the maximum number of copies for printed materials is 100 000 copies. We hope that’s enough!

* Can the files be used with MAC and PC?

Yes, all our files can be used by MAC and PC.

* Do I get a discount if I buy more than one vector set?

Yes, you can buy with a discount; we have a special category called "Bundle Editions" where you can find bundle versions with a 50% discount, which is a very good deal if you intend to buy a large number of vector sets.
More than that, we are preparing many surprises; keep an eye on our future coupon codes, because they are a great way to save money when you purchase any of our products, depending on the coupon code type.
 

*  If I buy a vector set will I receive a CD in a box by regular mail?

All the images shown as thumbnails are not physical products. All artwork presented on the T-shirt Factory website serves a previewing purpose. What you buy are downloadable files. The box shown as a thumbnail is just a graphic image and should not be confused with a physical product. Same thing applies to t-shirt designs. You will NOT get anything by regular postal mail.