FAQ

* How to purchase?

First you need an account. After creating one, you will receive a confirmation e-mail which allows you lo log in. The next step is choosing your desired product/s. Click on them to view their individual pages that includes description of product, a larger preview image and a section where you can ask any additional questions about the product.

After deciding on the product, add it to your cart and make the payment through PayPal or 2Checkout. At this point your order number status should be "Processed" .

* How do I receive my purchase?

After the payment you will receive an email with the encrypted links of the items you purchased. Follow those link to download your item/s.All the images shown as thumbnails are not physical products. All artwork presented on the T-shirt Factory website are for previewing purposes only. What you buy are downloadable files. The box shown as a thumbnail is just a graphic image and should not be confused with a physical product. The same thing applies to t-shirt designs. You will NOT get anything by regular postal mail.

*  What if I dind't receive the vector files in my email?

 This happens because of incorrect mail name or spam filters. In this case, you can download your vector products from our website following these steps:

1.Login with username and password.

2.On the left, under "Profile details" and "Downloads", click "Orders", where you find all orders made and their status – "Open" or "Processed"

3. If the status is Processed click the number of your order on the left, which leads you to the"Product information" page with a Download button.Click it.

4.If the status is "Open" it means your payment is not complete – and you will have to wait 2-3 days for it to clear and have acces to your downloads.

* When do I receive a refund?

All digital products are non-refundable. We will make an exception in case there are multiple purchase of the same item, which is caused by technical issues. In this case we ask you to contact customer service by e-mail and descibe the situation in detail. In addition, if you accidentaly lose the file we will try to find a solution depending on the case.

* When do I receive a discount?

You can get a discount by browsing the Bundle Edition category where you will find bundle versions with 50% discounts. They are especially preferred by those who want to buy a bigger number of vector sets.

* What am I allowed to do after downloading the file?

After downloading your items, you are free to edit or modify them as you wish. You can use Corel Draw, Adobe Illustrator or any other free software like Inkscape. The vectors can be opened in Adope Photoshop, but you will have to rasterize the file and it will lose its scalability qualities.

As far as usage is concerned, you can use our designs on stuff you are woking on - logos, t-shirt designs, posters,websites etc.It is ok to use the designs on a t-shirt, for example, and sell it as part of a clothing line.Please note that the maximum number of copies for printed materials is 100 000 copies.

* Am I allowed to change the design and sell it as my own?

Yes, you can. Using the software of your choice, you can delete the text and add your own logo/text. As far as fonts are concerned, you can ckeck out www.dafont.com, where we find a great variety of styles.

In case you don't know how to do the above, we will do it for you! You have a special option that allows you to choose preferred colors and text – the final cost of it all will be $39.

*  How does Royalty Free apply to my purchase?

Royalty Free means you can use one clipart as many times as you want , but with some minor restrictions. You are not allowed to resell, share with your friends or repackage and distribute our clipart in any way. If you buy a vector set-for example, recolor it and upload it on your site for visitors to download, you are in violation of the Royalty Free license.

* Billing and currency?

All of our prices are listed in US currency. Your credit card will also be billed in US currency.